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What happened with the ‘day one’ manifesto at Amazon

In the early days of Amazon, Jeff Bezos became famous for the philosophy he described to shareholders. He called it ‘Day one’. The idea took hold that if the people in an organisation acted like it was day 1 in the job, they were more likely to stay truly focussed on customers, and driven by results, not process. Amazon has 600,000 employees, is 24 years old, and is worth $1 trillion. Yet, founder and CEO Jeff Bezos …

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Can we FIX it? The Fixed or Variable Loan Debate

With the current climate, rates just keep dropping and continue to look like they may drop again, so deciding the right time is alway hard. There is one thing you should be doing every year, and that is ringing your bank and asking for a discount on your current rate. Each time if you can get a small percentage off, it all adds up and shaves thousands off your mortgage. It’s inevitable that with a historically low …

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Do you have a client scheduling procedure?

It’s important to be prompt and organised when scheduling appointments, as your clients need to feel important and valued. Having a process and plan to make sure this is happening correctly in your business is essential. 1. Administrator reviews appointments first thing each day. Your first appointment may be at 9am, so you need to be ready. An unorganised business is not a good first impression. 2. Appointments shouldn’t be made prior to 9am or after 4.30pm, …

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Company profit and dividends can be a part of your wealth strategy

As the director in a limited company, dividend payments are the usual way for you to take money out of the company – and see a financial return on your investment into the company. Dividends are payments made to the company’s shareholders when the business has made a profit. What’s not re-invested into the company can be paid out as dividend payments to your shareholders, of which you’re one. But what’s the most effective way to do …

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Is your Team Engaged? How do you keep them happy and keep up performance?

Only 15% of the world’s workers are engaged and reaching their full potential at work, according to research by Gallup. Increasing that engagement is a key aim for many business owners. No single factor can improve the engagement levels of your staff, but offering a varied and valuable package of employee benefits, and an attractive reward package, can go a long way to enhancing the motivation and productivity of your company’s workforce. Keeping your employees happy and …

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Are you potential customers on the line & hook?

The people who answer your phone are responsible for the first impression of your brand. A sour phone interaction could lead to a prospect defriending your business. Have an open conversation about how to address callers to position your business as being considerate, empathetic and helpful. We’re looking to build long term customer friendships; it’s essential your first impression is a good one! Consider the following scenarios and responses: 1. Team member is available immediately. “Sure, I’ll …

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how do winners behave in business

There are three winning behaviours and three responses that’ll sink your team. We love this mindset tool and it can work wonders in your business as well as your life. Are you living above the line? If not, you need to get there, as it’s the easiest way to transform workplace culture and team performance. Here’s how, using the OARBED behaviour model: The acronym starts with OAR – when behaving above the line, one takes: Ownership. Accountability. Responsibility. Below …

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We love a good podcast, what about you?

Downtime is a fact of life and the mental break can be a good thing. But sometimes you get stuck doing nothing when your mind’s ready to work. Thanks to podcasts, you can use that time to get tips on e-commerce, filing taxes, how to do market research or even launching a crowdfunding campaign. We find you can always be connected with many tools these days, but we love a good podcast. They can really work well …

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the SMSF Myth or Mission

Is a Self Managed Super Fund (SMSF) right for you? Or Maybe you already have a SMSF but want to make it work harder for you? More than a Million Australians run their own SMSF. But the small business clients talk and the news media is in a frenzy about SMSF’s and property investments. We understand that SMSF’s don’t suit everyone, so it’s important you get the right information to decide for yourself and discuss with an …

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What is a downsizer super contribution?

The downsizer super contribution rules introduced by the Government were one of a number of measures introduced to help reduce pressure on housing affordability. But it can also help people top up their ability to live more comfortably and affordably. From 1 July 2018, individuals over 65 years of age may be eligible to contribute to super up to $300,000 from the proceeds of selling their home. Keep in mind that this only applies to contracts of …

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