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More Marketing = More Profit?

Marketing is the be-all and end all for too many small businesses? We see it all the time and all small businesses are bombarded by the latest and greatest silver bullet to take your business to the “next level”. Unfortunately, it seems all to ofter the sales teams are great at marketing their products and not yours. We have people come in and ask us all the time about how they should go about marketing, how can …

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What happened with the ‘day one’ manifesto at Amazon

In the early days of Amazon, Jeff Bezos became famous for the philosophy he described to shareholders. He called it ‘Day one’. The idea took hold that if the people in an organisation acted like it was day 1 in the job, they were more likely to stay truly focussed on customers, and driven by results, not process. Amazon has 600,000 employees, is 24 years old, and is worth $1 trillion. Yet, founder and CEO Jeff Bezos …

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maximise your business on the phone with amazing customer experience

Growing your business and team can be hard, not just the numbers but also to improve the team. Creating a policy around the best what to talk and answer the phone, sounds simple, but it can make a massive difference to the customers experience and how they both start and end the first or last contact with your business. While the below is not going to change thing over night, implementing and training up your staff can …

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Your Financials & Tax Returns come with Free Audit Protection

While some accountants charge extra for audit insurance and look to make a little extra cream off every client, we off Audit insurance to all clients, free of charge. While we don’t’ expect clients to get audited in the first place, it can happen from time to time. We always look to keep clients on the right side of the page to stay away from any potential audit issues. ATO and other tax audits can be expensive …

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Can we FIX it? The Fixed or Variable Loan Debate

With the current climate, rates just keep dropping and continue to look like they may drop again, so deciding the right time is alway hard. There is one thing you should be doing every year, and that is ringing your bank and asking for a discount on your current rate. Each time if you can get a small percentage off, it all adds up and shaves thousands off your mortgage. It’s inevitable that with a historically low …

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Do you have a client scheduling procedure?

It’s important to be prompt and organised when scheduling appointments, as your clients need to feel important and valued. Having a process and plan to make sure this is happening correctly in your business is essential. 1. Administrator reviews appointments first thing each day. Your first appointment may be at 9am, so you need to be ready. An unorganised business is not a good first impression. 2. Appointments shouldn’t be made prior to 9am or after 4.30pm, …

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Company profit and dividends can be a part of your wealth strategy

As the director in a limited company, dividend payments are the usual way for you to take money out of the company – and see a financial return on your investment into the company. Dividends are payments made to the company’s shareholders when the business has made a profit. What’s not re-invested into the company can be paid out as dividend payments to your shareholders, of which you’re one. But what’s the most effective way to do …

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Is your Team Engaged? How do you keep them happy and keep up performance?

Only 15% of the world’s workers are engaged and reaching their full potential at work, according to research by Gallup. Increasing that engagement is a key aim for many business owners. No single factor can improve the engagement levels of your staff, but offering a varied and valuable package of employee benefits, and an attractive reward package, can go a long way to enhancing the motivation and productivity of your company’s workforce. Keeping your employees happy and …

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You might not get it, but it can make a massive difference at tax time

Cash vs Accrual Accounting – It’s All About Timing While your accountant may have selected the option for you, you may like to change it or take advantage of it at different times.  What’s the difference between cash and accrual accounting? Cash accounting is all about money in and out. Accrual accounting is all about invoices issued and bills received. We can explain how the accounting method impacts your business. While it’s not a simple cut and …

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Getting Paid – Debt Collection Tips

It goes without saying that a business needs cash flow to keep operating.  If too many customers forget, delay or refuse to pay, your business could end up in serious trouble! If you’re having trouble, you need to act now and look to make some changes, and keep them in place and on task. Debt collection is an aspect of cash flow management where a lot of businesses under perform.  However, it doesn’t have to be difficult.  …

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